salesforce loyalty management

Introducing Salesforce Loyalty Management

New Salesforce Product Loyalty Management, will enable more personalised Customer experiences for greater Customer satisfaction. Salesforce has recently announced Salesforce Loyalty Management, enabling companies to provide more personalised experiences, evolve their loyalty programs to stay current with Customer expectations and help drive business value by creating loyal, lifelong Customers. This ultimately will lead to increased …

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Salesforce Spring '21 Release

Salesforce Spring ’21 Highlights

Discover our top 6 features of the Salesforce Spring ’21 release. We may be in the throes of winter here in the UK, but the Salesforce spring release is just around the corner with Salesforce Spring ’21. Whether you’re an Admin, Developer or Consultant, you’ll find some great new features and tools will soon be …

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CRM Marketing trends

Cloud CRM Marketing Trends for 2021

Discover what Cloud CRM marketing trends are going to be impacting your business in 2021. There is little doubt that we are now in a digital-first, work from anywhere world. The drive for digital transformation has accelerated and new Cloud CRM innovation and solution trends are emerging to help us all adapt and thrive in …

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Digital Transformation 2021 Trends

2021 Trends of Digital Transformation

Discover what digital transformation trends will power business growth in 2021 As we wrap up the final days of 2020, we take a look at four key trends of digital transformation which we think will shape the success of businesses in 2021. Customer 360 and Customer-centricity Customer-centricity, showing empathy and meeting Customers’ unique needs, expectations …

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Highlights from Salesforce DreamTX

Highlights from Salesforce DreamTX

Catch up on all the key highlights from DreamTX The Dreamforce Trailblazer Experience (DreamTX) came to town virtually this year! Last week we saw four days of learning, demos, and luminary sessions from 14-17th December. This virtual event was packed full over four days with some great thought leadership and practical applications. In total, there …

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GoCardless is a Trailblazer

Salesforce Blog interviews Rishi Naik from GoCardless Salesforce recently published a profile on Rishi Naik, from GoCardless – the Trailblazer behind the Salesforce reboot at GoCardless. Here at CloudShift, we were delighted to read Rishi’s motivations and insights in the Salesforce’s Ecosystem, having been a long-time partner of the GoCardless team and worked with them …

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Rob Beckett headlines The CloudShift & Salesforce Christmas Comedy Show

The CloudShift & Salesforce Christmas Comedy Show The CloudShift & Salesforce Christmas Comedy Evening took place yesterday virtually and we were delighted to have over 100 friends from Salesforce join us to enjoy fantastic headline comedians Rob Beckett, Suzi Ruffell and Ivo Graham. As you would expect, these experienced comedians were superb entertainment and all …

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How to shape a Customer-centric strategy

Lessons from NCC in Blazing Business Trail Customer centricity is a topic of much debate lately – with a staggering increase of operations being pushed to digital in the past year, how can brands shape their digital process to be Customer-centric and drive value and retention? CloudShift recently took part in a podcast series produced …

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