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Business Support

Working with you to get the most our of your Salesforce solution

CloudShift offer several value for money Business Support packages to fit typical SME needs. We understand that no two platforms and user bases are the same and we can also come up with bespoke packages to suit your particular requirements.

Why CloudShift?

Expertise – our service management solution gives you access to a diverse team of certified Salesforce experts including developers, consultants, business analysts and more.

Momentum – our service plan will ensure Customers will maintain the momentum of the initial launch with continued high adoption.

Flexibility – we can offer you a tailored model based on your projected time needs and usage each month. If your needs change each month then we will adjust your plan there and then.

Value – we are able to offer service management solutions to fit most budgets and requirements. Please get in touch with us to arrange an appointment to explore your requirements.

Speed – with our quick start implementation we will have you up and running in no time at all with the service management team on call to help you through the important first few weeks.

Essentials

4 days per month

  • Weekly account call
  • Advanced Administration
  • Basic Developer

Core

8 days per month

  • Weekly account call
  • Advanced Administration
  • Basic Developer
  • Data Services
  • Design Services

Premium

12 days per month

  • Weekly account call
  • Advanced Administration
  • Basic Developer
  • Data Services
  • Design Services
  • Health Check
Discuss the Business Support package for your business

Contact Us

Privacy Notice

Last Updated: May 2018

Introduction

CloudShift Group Ltd. (CloudShift) respects the obligations and requirements it needs to fulfil regarding data privacy, to continue to maintain the trust and confidence of visitors to its website and recipients of updates, information, newsletters and company news regarding CloudShift.

This Privacy Notice sets out how we treat data collected from visitors to our website.

Visitors to our Website

cloudshiftgroup.com and CloudShift take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.  This website complies with all UK and EU regulations and requirements for user privacy in the countries it conducts business.

When someone visits cloudshiftgroup.com we use third party services, Google Analytics and Pardot, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to the various parts of the site.  You can find more information on how cookies are used on this website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be clear when we collect personal information and will explain what we intend to do with it.  

Information Collected

When expressing an interest in obtaining additional information from CloudShift, we require you to provide the company with personal contact information, such as name, company name, job title, address, phone number and email address.  When visitors apply for a job within the Company, CloudShift may also require you (as a candidate) to submit additional personal information as well as a CV. A ‘Candidate Data Processing Notice’ is available on the Careers page of the website to reassure candidates how their data is processed and stored and what their rights are.

Use of Information

CloudShift uses data about its customers to perform the services requested.  CloudShift also uses data about event attendees to plan and host events, online forums and social networks in which attendees may participate.  The company may also use data about customers and attendees for marketing purposes.

CloudShift may also receive information about customers and attendees from other sources, including third parties from whom we have purchased data, and combine this information with Data we already have about you.  This helps us to update, expand and analyse our records, identify new customers and create a more tailored advertising to provide services that may be of interest to you.

‘Unsubscribe’

CloudShift offers visitors, customers and attendees who provide contact information a means to choose how the Company uses the information provided.  You may manage your receipt of marketing and non-transactional communications by clicking on the ‘unsubscribe’ link located at the bottom of the Company’s marketing emails.  Additionally, you may unsubscribe by contacting us at data@cloudshiftgroup.com.

Correcting, updating, accessing or deleting your information

CloudShift may retain your information for a period of time consistent with the original purpose of collection and during the time needed to pursue our legitimate business interests, conduct audits or comply with our legal obligations.

By emailing data@cloudshiftgroup.com, you may request to review, correct, delete or otherwise modify any of the personal information that you have previously provided to us through the Company’s website and services.  Requests to access, change or delete your information will be addressed within a reasonable timeframe.

Cookies Policy

This website uses cookies to better the user’s experience while visiting the website.  Where applicable, this website uses a cookie control system allowing the user on their first visit to the website to allow or dis-allow the use of cookies on their computer / device.  This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies used on the Website

The following types of cookies that may be used on the Website are:

  • Strictly necessary cookies 
  • Performance cookies 
  • Functionality cookies
  • Third party cookies 

You can find more information about cookies at:

www.allaboutcookies.org and www.youronlinechoices.eu.

You can find more information about the Cookies’ policies for our third party service providers at:

https://www.salesforce.com/company/privacy/ (Pardot)

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage (Google Analytics)

Other websites & Social Media platforms

This privacy notice does not cover the links within this site linking to other websites.  Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Communication, engagement and actions taken through external social media platforms that this website and its owns participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question.  Users are advised before using social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Public Forums and Customer Testimonials

CloudShift may provide bulletin boards, blogs or chat rooms on the Company’s website.  Any personal information you choose to submit in such a forum may be read, collected or used by others who visit these forums and may be used to send you unsolicited messages.  CloudShift is not responsible for the personal information you choose to submit in these forums.

CloudShift may post customer branding and testimonials on its website which the Company obtains consent of each customer prior to posting any information on.

Sharing Information with Business Partners

CloudShift does not share data about attendees with business partners unless you specifically opt in to such sharing via an event registration form or you attend a company event and allow CloudShift or any of its business partners to scan your attendee badge (if applicable).  If you do not wish for your information to be shared in this manner, you may choose not to opt in via event registration forms and elect not to have your badge scanned at Company events. If you choose to share your information with business partners in the manners described above, your information will be subject to the business partner’s respective privacy statements.

Legal Disclosure

CloudShift reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with any legal process.

Data Security

CloudShift has the appropriate measures in place to ensure the security of data (including Personal Data collected through the Company’s website from applicants, attendees or prospective customers). This includes protection against:

  • unlawful processing,
  • disclosure or access to personal transmitted, stored or processed data
  • accidental loss, destruction or damage to CloudShift information

Further information on the company’s Information Security practices can be requested by contacting us at data@cloudshiftgroup.com

Changes to this Privacy Notice

We keep our privacy notice under regular review.  This privacy notice was last updated in May 2018.

Contact Us

If you have any questions regarding this Privacy Notice, please contact us at data@cloudshiftgroup.com.

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