CloudShift announces strategic partnership with ECS!
Following the GA Go Live of Service Cloud Voice in July, CloudShift is delighted to announce that we have formed a strategic partnership with leading Amazon Connect implementation partner, ECS.
Our partnership pulls together the wealth of experience and knowledge from both partners to provide a complete end-to-end Service Cloud Voice solution. For our existing Service Cloud Customers, this means they can continue to transform their call-centre management which will strengthen, improve and digitise the way they service their Customers.
Alastair Murray, CEO of CloudShift says; “This strategic agreement really does bring together the best of both worlds for our Customers, with incredible depth of knowledge and insight from both parties. The combination of ECS’s vast experience with Amazon Connect implementations and our experience of implementing Service Cloud and Salesforce multi-cloud solutions, provides Customers with the ultimate solution for Service Cloud Voice implementations and successful contact centre transformations”.
For those who have yet to discover Service Cloud Voice, this is a new product that will digitally transform the contact centre by embedding telephony inside the Salesforce Service Cloud platform. Thanks to Salesforce’s partnership with Amazon Connect, Customers can have pre-integrated, out of the box telephony to digitize their call centers and provide flexible phone support from the home or office. Key benefits include; reduced data entry so call handlers can focus on solutions, AI-powered recommendations and omnichannel visibility to view all data integrated in real-time in one centralised console.
For more information, please read our recent blog on the future of call centre management.