Creating a Digital HQ with Slack

Since Slack joined the Salesforce family we’ve heard some very exciting updates about how we can create a Digital HQ for success from anywhere. Slack was a hot topic at Dreamforce 2021, and with a renowned history of working with leading Fortune 500 companies, Slack is set to transform the way we work. As the new interface for Salesforce Customer 360, an extensive open ecosystem of workflows will revolutionise how businesses operate, empowering decision making at every level and creating a more productive, better connected environment.

The ability for businesses to meet the demands of a fast-changing digital world is now critical to success, and in an ever increasingly connected world that means being able to work from anywhere, any time. With the welcome addition of Slack to the Salesforce ecosystem, it’s now easier than ever for companies to ensure success from anywhere. Here at Team CloudShift, we’re super excited about the potential this now offers our customers.

Digital HQ is here!

With departments across all businesses looking to make employees lives easier and more efficiently, it’s no surprise that digital solutions are now centre stage. From connecting experts in different teams on a workflow to giving teams the insights to help them work smarter and AI powered personalized learning, the Digital HQ is set to revolutionize business. Collaborate across organizational borders and ultimately strengthen your customer relationships as Slack is integrated into the Customer 360 ecosystem.

For all businesses, everywhere

Problems arise in any industry, whether they be in property or high tech. Luckily, service teams can resolve issues easily through the addition of Slack. By uniting teams seamlessly and focusing information to the right people, Slack is enabling teams to respond to issues faster and rapidly respond to multi-customer problems no matter where they are.

Stay connected with your customers

Keeping apace of the latest innovations is always tricky, there’s so many of them! It’s now easier than ever to stay connected and put your customers first with Marketing Cloud and Slack. Get a 360 degree view of what your customers are doing with real time data analytics, meaning you can respond faster and grow your brand identity with unparalleled agility.

Grow your value with seamless working

Effective collaboration fuels businesses, it’s what drives them forward. Through the MuleSoft integration with Slack, it’s now easier to access all your apps in one place with just the click of a button, with automated alerts in your workflows helping you to stay connected with the latest customer updates, live workflows and opportunities.

Want to know more about Slack? Contact Team CloudShift or check out the Slack sessions from Dreamforce 2021 on Salesforce+.

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