Read all about our CloudShift & Salesforce Virtual Property Summit taking place tomorrow
The CloudShift & Salesforce Property Summit is fast approaching, and we are delighted to announce our full line-up of Customer speakers and details of the Salesforce Solution Demos tailored for property and real estate.
If you haven’t registered yet for our 90-minute event tomorrow, please register now so you can gain access to our event and all the videos afterwards.
Customer Insights Breakout Sessions
Adapting and transforming within Commercial real estate
Scott Parris, Business Systems Manager at Hammerson, discusses how Hammerson use Salesforce to quickly adapt to the changing needs of their Customers and employees. The session also covers the role of blueprinting in digital transformation with Scott giving first-hand details of how the process laid the vital foundations for their digital change journey, including the crucial element of employee engagement and onboarding. Hammerson own and operate high-quality, flagship destinations and premium outlets in key cities across the UK and Europe.
How digital is driving efficiency and CX within Facilities Management
Steve Sullivan, IT Business Partner at PHS Group discusses how Salesforce has become central to their customer strategy and how they have embedded the platform across Sales, Service and Marketing, enabling them to deliver customer excellence across the entire organisation. PHS is the leading hygiene services provider in the UK, Spain and Ireland with over 90,000 Customers.
Achieving Customer centricity across the end-to-end home buyer & warranty experience
Kenny Johnston, Director of Business Change, and Sally Jackson, Group Customer Experience Trainer, from CALA Homes discuss how Sales and Service Cloud have enabled them to achieve a customer-centric approach for the entire home buyer journey. Sally shares their tips and best practices for any business undergoing digital transformation including employee engagement. CALA Homes, founded in 1875, is a premium national UK homebuilder with exceptional levels of Customer experience.
Transforming the Customer Experience to make renting simple
Paul Glibbey, Chief Information Officer, and Scott Knight, Head of Digital & Operations Transformation, discuss how Grainger has embedded Marketing and Sales Cloud across the organisation to create a unified approach to customer engagement, making renting simple for their customers. Grainger plc, founded in 1912, is the UK’s leading provider of private rental homes and have exciting plans to soon double their portfolio.
Enabling the Customer 360 in multi-channel contact centres
Mark Abram, Business Support Director discusses how Residential Management Group’s (RMG) implemented Service Cloud across their multi-channel contact centres to generate a 360-degree view of the customer. RMG is one of the largest and most respected property management companies in the UK with a portfolio spanning over 110,000 households.
Industry innovations & solutions
Delivering Exceptional Service in the Field
With a focus on facilities management, this session, hosted by Rahul Gohil, Senior Solutions Engineer at Salesforce, looks into the role Service Cloud and Field Service Lightning can play in providing industry-leading Customer service including the management of call centres and helpdesks. Also covered is how to achieve higher levels of issue management and scheduled maintenance and services.
The Digital Home Buyer Experience
This session is hosted by CloudShift’s Head of Customer Solutions, Abi Chan. She will be detailing the impact Salesforce can have on the Digital Home Buyer Experience covering lead acquisition and nurture, the digital customer journey and resident portals. Discover how to deliver a whole new experience to your Customers when they are buying a home.
Growing Responsibly and Tracking Sustainability
Sustainability Cloud expert Fraser Jeffrey is leading this demo, which will showcase how the Salesforce product can help businesses create long-term sustainable value by anchoring sustainability into strategies and operating models. Learn how to track, analyse, and report environmental data to help reduce your carbon emissions and drive sustainability. This topic is rapidly climbing high on the agenda for many companies in your industry.
From Quote to Cash – Digitising the Revenue Lifecycle
This session will demonstrate how Revenue Cloud can streamline and optimise lead and opportunity management for construction and facilities management suppliers and contractors. Ellie Walton and Gov Dhillon will showcase how the Salesforce platform can drastically improve the efficiency of the quote to cash process. Discover how to bring sales and finance functions together so you can accelerate negotiated sales and help your Customers help themselves.
Creating Data Driven Cultures and Actionable Insights
This Tableau session will investigate how Tableau’s fast analytics and data visualization tools can streamline asset and property reporting within commercial real estate. Presenters Jacob Clarke and Sarah Geary will also take a look at the role of Tableau in generating insightful, interactive Management Information. Tune in to learn how you can quickly and intuitively, transform your data into actionable insights with Tableau.
Leveraging Data Insights for Personalised Marketing
This Marketing Cloud session is hosted by Stefan Klinewicz, a Lead Solutions Engineer at Salesforce. He will detail how real estate organisations and house developers can leverage data insights to provide personalised marketing experiences. Learn how to keep Customer data in sync across marketing, sales, and service interactions.
Accelerating Pipeline and Winning Bids
With a focus on construction, building suppliers and contractors, this session presented by Paul Chester and Tom Stephen from Pardot, will demonstrate how marketing automation can help companies create meaningful connections, optimise tender management to generate more pipeline and empower sales to close more deals.
The CloudShift & Salesforce Virtual Property Summit is the biggest UK Salesforce event for the property and real estate industry, so please register now so you are able to access the sessions and don’t miss out!
We look forward to welcoming you!