Last Thursday was Salesforce World Tour London 2019 with over 10,000 people making their way to ExCel London for an action-packed day with inspiring keynotes, informative breakout sessions and lots of insight from Salesforce partners. CloudShift were a Platinum sponsor and we also rolled out our bright new yellow branding. All this meant that we enjoyed our busiest ever World Tour having lots of great conversations with everyone.

If you weren’t fortunate enough to register in time to get a ticket for World Tour, we thought we’d share some of our highlights with you:

The need for talent and upskilling in the industry was a clear main point discussed within the opening keynote by several speakers.  To kickstart the day, Salesforce Supermums, Heather Black, discussed her journey to becoming an independent Salesforce consultant and how Salesforce enabled her to learn and up-skill whilst having the flexibility to raise her family.  She believed this was an opportunity for other similar mums in her position and recognising the need for more talent in the industry, Heather established Salesforce Supermums – a business that empowers other women to learn Salesforce through mentoring and guided learning.  Heather spoke around Salesforce’s Trailhead platform and the benefits of this training programme for the Supermums she works with.

Salesforce UK EVP and GM, Paul Smith, spoke with Heather about need for talent and upskilling in the industry and in general about the skills gap that seems to challenge many organisations. He explained Salesforce are championing organisations like Heather’s Supermums to start to bridge this gap, but also partnering with other organisations such as Barclays with their apprenticeship programme, to help tackle this challenge for the industry.

Aside from the keynote, there were a variety of breakout sessions throughout the day ranging from product demos to Customer success stories. CloudShift hosted one of these Customer success sessions with our multi-cloud customer phs Group, where CloudShift’s David Kurtanjek and phs’ Matthew Davies, discussed the business and Customer challenges being faced by service organisations in their industry.  David and Matt looked at how phs are using Salesforce to tackle these challenges and using it to drive efficiency, increase sales and transform Customer experience.

The atmosphere in London ExCel was buzzing with innovation and creativity, and it was hard not to be inspired everywhere you went. Whether you were learning your first Trailhead or by the developer theatre, there was endless knowledge to absorb. We also really enjoyed meeting up with our Salesforce, partners and alliances friends, learning about their latest innovation and success stories of how they are supporting Customers in digital transformation.

If you didn’t manage to make it down to Salesforce World Tour London or missed some of the talks, check out the Salesforce event page here.  You can watch the opening keynote and other event videos from the day that you may have missed, as well as some handy next steps for different industry sectors.

After World Tour, we caught up with some of the CloudShift team to hear about their experience and what they particularly enjoyed or learnt from the day…

“It’s always great to learn about the different tools that are available to us as Salesforce admins, and the talk I attended on Workbench from Louise Lockie definitely provided inspiration, a tool I will definitely use in the future!”

“It was my first Salesforce World Tour and was definitely beyond my expectations!  There were huge screens for various sessions, which were fascinating. Also, talking to Salesforce experts on various booths was a great experience.  Whether you are a developer, admin or a consultant, there was something interesting for everyone. And that was not all - I also enjoyed collecting all the Salesforce goodies like the tote bag, Cloudy - the goat and the ice creams!”

"The Salesforce World Tour was an amazing experience from beginning to end. It was hard to see everything I wanted to, but I particularly enjoyed the Customer stories ranging from Pink to Barclays about how the they are blazing trails to transform their business using Salesforce."

"I really enjoyed the opportunity to connect with people in the Salesforce world at World Tour. It's great to catch up with both new and familiar faces."