What We Do

The CloudShift team provide innovative digital solutions to both small and large scale Salesforce Customers. CloudShift work in partnership with our Customers to define clear business objectives and process improvements. Our solutions will help you achieve digital transformation quickly and affordably.

Our Services

Business
Strategy
Process
Blueprinting
Delivery
& Testing
Change
Management
User
Training
Managed
Service

Platform Solutions

Salesforce Sales Cloud

The latest Sales Cloud edition is powered by Lightning and is the #1 CRM platform in the world. We will develop your solution to gain maximum customer journey insight whilst remaining easy to use.

This includes helping find the right licence balance and rollout strategy for your business. We will also help integrate the platform as required for the needs of your business.

Sales Cloud Features

  • Contact Management
  • Collaboration
  • Marketing Automation
  • Mobile
  • File Sharing
  • Automated Billing Processes
  • Opportunity Management
  • Performance Management
  • Sales Data
  • Automation & Workflow
  • Reports & Dashboards
  • Salesforce Engage
  • Lead Management
  • Partner Management
  • Email integration
  • Sales Forecasting

Benefits of our Sales Cloud solutions

  • Increased customer awareness and intelligence from predictive analytics
  • Performance management, forecasting and targeting with actuals including leaderboards
  • Better business collaboration and knowledge transfer
  • More accurate quoting
  • Faster proposal and contract generation
  • Streamlined configuration, pricing, and quote generation
Salesforce Marketing Cloud

Marketing Cloud allows you to build and manage customer experiences and journeys across all channels to ensure you always deliver the right communication at the right time. There are several products that can be designed to fit your needs including

  • Email, mobile and web marketing – with Exact Target
  • Social media marketing and listening – with Social Studio
  • Digital Advertising – with Social.com
  • B2B Marketing Automation – with Pardot
In today’s highly connected world all customer interactions matter. The Marketing Cloud helps you make the most of every touchpoint, giving you the tools to manage the customer journey across all channels.

Benefits of our Marketing Cloud Solutions

  • Personalised customer journey experiences
  • Automated marketing campaigns with performance management suite
  • Mobile first approach – direct to smartphone or tablet
  • Deep social listening and insights
  • Real-time customer preference data
Salesforce Service Cloud

Salesforce Service Cloud is the worlds #1 customer service solution with all the tools to enable your agents to deliver world-class customer service.

The platform enables you to deliver an “always on” customer service. This faster, smarter service will increase customer loyalty, retention, and satisfaction.

Your solution will include the following features

  • Console for service – unified agent experience
  • Knowledgebase – get answers for your team fast
  • Social Customer Service – join customer conversations where they’re happening
  • Live Agent – personalised chat software
  • Mobile – manage cases from anywhere with Salesforce 1 platform
  • Communities – allow customers to help themselves and each other

Benefits of our Service Cloud solutions

  • Support every customer, anytime and anywhere
  • Personalised, faster and smarter service
  • Increased customer loyalty and retention
  • Multi channel support
Salesforce Community Cloud

Salesforce Community Cloud is an online collaboration and business process platform that connects employees, customers, partners, suppliers, and distributors.

Customers can create fully branded public or private communities that connect members directly with one another — and with relevant content, data, and business processes.

Community Cloud is the only community platform that combines the power of social with mobile participation, trusted security, fast deployment, and a direct connection to business processes

Create a community of action with Salesforce Community Cloud. Reimagine customer, partner, and employee engagement for your business – information, apps, and experts, all at your fingertips.

Your solution will include the following features and benefits

  • Business process integration – collaborate on cases, opportunities and campaigns
  • Social collaboration – form groups and interact across the platform
  • Customisation & Branding – personalise the community design to match your brand
  • Mobility – customers can access from anywhere on any device
  • Social intelligence – relevant content suggested based on behaviour
  • Security and scalability – leveraging the Salesforce platform for peace of mind
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