Functional Lead

Location: London, Greater London

CloudShift is a leading Salesforce Summit Partner and we are looking for an experienced Functional Lead to join our fast-paced and established team. The successful candidate will hit the ground running, bringing their knowledge, experience and great teamwork ethos to support us in delivering more exceptional projects for our Customers. If you love everything Salesforce and meet the job role below then we would love to hear from you!

Target: 80% Billable; focussed on providing the overall functional design/solution for a Salesforce project, or workstream depending on the size / complexity.

Key Responsibilities

Functional Design / Oversight

  • Takes ownership of the requirements definition and the Product Backlog
  • Leads Detailed Design workshops, playbacks, testing and training sessions
  • Leads the production of design outputs such as process maps, product backlog and solution design documentation
  • Takes ownership of the functional components of the Solution Design
  • Manages junior team members
  • Takes responsibility for Practice Development within CloudShift
  • Able to work across multiple projects simultaneously



  • Able to communicate clearly and concisely in verbal and written fashion
  • Explain complex technical concepts to a non-technical audience
  • Appropriately adapts communication style to suit the audience
  • Able to constructively challenge the client and justify their own viewpoint
  • Able to effectively lead difficult conversations with the client and steer towards resolution



  • Leads the design of client facing presentations and delegates ownership of elements of the presentation to team members
  • Able to present in an organised, coherent fashion and adapt their presentation style to their audience
  • Able to present in client facing sessions such as Design Authorities, providing clear rationale for design decisions and responding to client challenge
  • Able to respond to feedback and tailor messaging



  • Establishes a collaborative environment with the team and client



  • Is a role model for junior team members and provides mentorship
  • Defines roles and responsibilities for the team and enables others to take responsibility for tasks and activities
  • Delegates effectively, quality assuring the configuration completed by the team



  • Leads CloudShift internal initiatives such as enablement sessions, the graduate programme and mentoring 



  • Takes accountability for the overall solution design and build
  • Actively plans design, build and test activities, working with the Project Lead to identify and mitigate risk to the project 
  • Confident in Agile delivery



  • Adheres to administrative compliance (e.g. timesheets) 
  • Leads the identification and scoping/ estimation of additional scope and activities 
  • Supports the Solutions team with the solutioning and estimation of new opportunities and pre-sales discussions with prospective clients



  • Approximately 6+ years of experience
  • Experienced in leading the requirements definition and solution design for complex and/ or large engagements
  • Has a strong understanding of the Salesforce platform, the capabilities but also the limitations of configuration
  • Certs: All certifications for Senior Consultant + Designer certs (e.g. Data Architecture and Management, Sharing and Visibility, Development Lifecycle and Deployment etc.)

About CloudShift

CloudShift are a multi award winning Salesforce Summit partner headquartered in London. We design, build and integrate cloud platforms that underpin business and Customer digital transformation. We are agile business with an innovative business process improvement approach and high Customer satisfaction ratings. As a founding member UK of the Salesforce Pledge 1% initiative we give 1% of our time, profit and equity to fundraising activities and charitable giving.

If you would like to register your interest please email