Functional Lead

Functional Design / Oversight

• Takes ownership of the requirements definition and the Product Backlog
• Leads Detailed Design workshops, playbacks, testing and training sessions
• Leads the production of design outputs such as process maps, product backlog and solution design documentation
• Takes ownership of the functional components of the Solution Design
• Manages junior team members
• Takes responsibility for Practice Development within CloudShift
• Able to work across multiple projects simultaneously

Communication

• Able to communicate clearly and concisely in verbal and written fashion
• Explain complex technical concepts to a non-technical audience
• Appropriately adapts communication style to suit the audience
• Able to constructively challenge the client and justify their own viewpoint
• Able to effectively lead difficult conversations with the client and steer towards resolution

Presentation

• Leads the design of client facing presentations and delegates ownership of elements of the presentation to team members
• Able to present in an organised, coherent fashion and adapt their presentation style to their audience
• Able to present in client facing sessions such as Design Authorities, providing clear rationale for design decisions and responding to client challenge
• Able to respond to feedback and tailor messaging

Collaboration

• Establishes a collaborative environment with the team and client

Leadership

• Is a role model for junior team members and provides mentorship
• Defines roles and responsibilities for the team and enables others to take responsibility for tasks and activities
• Delegates effectively, quality assuring the configuration completed by the team

Knowledge

• Leads CloudShift internal initiatives such as enablement sessions, the graduate programme and mentoring 

Delivery

• Takes accountability for the overall solution design and build
• Actively plans design, build and test activities, working with the Project Lead to identify and mitigate risk to the project 
• Confident in Agile delivery

Commercial

• Adheres to administrative compliance (e.g. timesheets) 
• Leads the identification and scoping/ estimation of additional scope and activities 
• Supports the Solutions team with the solutioning and estimation of new opportunities and pre-sales discussions with prospective clients

Technical

• Approximately 6+ years of experience
• Experienced in leading the requirements definition and solution design for complex and/ or large engagements
• Has a strong understanding of the Salesforce platform, the capabilities but also the limitations of configuration
• Certs: All certifications for Senior Consultant + Designer certs (e.g. Data Architecture and Management, Sharing and Visibility, Development Lifecycle and Deployment etc.)