Change Manager

Job Title: Change Manager
 

Location: London, Greater London

Key Roles and Responsibilities

The change manager will:

  • Apply a structured methodology and lead change management activities
  • Apply a change management process and tools to create a strategy to support the adoption of the changes required by a project or initiative.
  • Support communication efforts – Support the design, development, delivery, and management of communications.
  • Assess the change impact – Conduct impact analyses, assess change readiness, and identify key stakeholders.
  • Support training efforts – Provide input, document requirements, and support the design and delivery of training programs.

Additional Responsibilities May Include

  • Completing change management assessments
  • Identify and manage anticipated resistance
  • Consult and coach project teams
  • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  • Support and engage senior leaders
  • Coach managers and supervisors
  • Coordinate efforts with other specialists
  • Integrate change management activities into the project plan
  • Evaluate and ensure user readiness
  • Manage stakeholders
  • Track and report issues
  • Define and measure success metrics and monitor change progress
  • Support change management at the organizational level
  • Manage the change portfolio
  • Contribute to the success of the Change Management Practice

Skills and Qualifications

  • A solid understanding of how people go through a change and the change process
  • Experience and knowledge of change management principles, methodologies, and tools
  • Exceptional communication skills, both written and verbal
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships
  • Ability to influence others and move toward a common vision or goal
  • Flexible and adaptable; able to work in ambiguous situations
  • Resilient and tenacious with a propensity to persevere
  • Forward-looking with a holistic approach
  • Organised with a natural inclination for planning strategy and tactics
  • Problem-solving skills
  • Able to work effectively at all levels in an organisation
  • Must be a team player and able to work collaboratively with and through others
  • Acute business acumen and understanding of organisational issues and challenges
  • Familiarity with project management approaches, tools, and phases of the project lifecycle
  • Experience with large-scale organisational change efforts
  • Change management certification or designation desired
  • Salesforce experience desired

About CloudShift

CloudShift are a multi award winning Salesforce platinum partner headquartered in London. We design, build and integrate cloud platforms that underpin business and Customer digital transformation. We are agile business with an innovative business process improvement approach and high Customer satisfaction ratings. As a founding member UK of the Salesforce Pledge 1% initiative we give 1% of our time, profit and equity to fundraising activities and charitable giving.

If you would like to register your interest please email careers@cloudshiftgroup.com

Benefits