Yolanda Daly

Summer ’19 Sandbox Release

The Salesforce Summer ’19 release is fast approaching.  Sandbox customers have the opportunity to get early access to the update in their Sandboxes to test out the new customisations and features. This preview is scheduled to begin May 3rd, 2019.  To take advantage of this preview, your sandbox must be active on a Preview Instance …

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Surf force 2018

CloudShift at Surf Force 2018

CloudShift is a member of Pledge 1%, an initiative lead by Salesforce designed to make it the new normal for companies to give back to communities. As part of our commitment to pledge 1% CloudShift took part in Surf force which is a charity event set up by a  group of Salesforce professionals and trailblazers …

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Salesforce Essentials – Salesforce Launches A New Product for Small Businesses. Here’s What You need To Know

Why Salesforce is Launching Essentials Now? In the past few years Salesforce has missed the sweet spot fitting into the small business market, but that’s changing. SMB’s have historically been key to Salesforce’s growth back in the early noughties, but of course Salesforce has grown and become more and more varied in their core products. …

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London’s Calling 2018

On Friday 16th February, Europe’s largest community led event for Salesforce Professionals will be happening.   This will be a full day event with tons of content and amazing keynote speakers including Dr. Sue Black, OBE.  Dr Black is an award-winning computer scientist, radical thinker, social entrepreneur and well known public speaker.  She has recently been …

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Fourth Annual “State of Marketing Report” from Salesforce Research

Salesforce recently published the fourth annual “State of Marketing” report, Salesforce Research surveyed more that 3,500 marketing leaders worldwide to explore how: Customer experience continues to reshape the marketer’s mind set Shifting priorities are sparking organisational changes Technology, particularly AI, is raising the bar for efficiency and personalisation Companies today recognise the importance of the …

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Second Annual State of Service Report from Salesforce Research

  For the second annual “State of Service” report, Salesforce Research surveyed more than 2,600 customer service professionals worldwide to discover: How service leaders are responding to heightened customer demands Which habits are hallmarks of top service teams How smart tech is impacting service protocols The Customer experience is the defining line between companies that …

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