New products announcements at Dreamforce 2020

Dreamforce to You 2020, the world’s largest tech conference kicked off yesterday for all trailblazers worldwide with the Dream Keynote in a reimagined all-digital format.
The keynote speech starred Salesforce’s Chair and CEO, Marc Benioff together with industry leaders talking about Salesforce’s plans, insights into this unprecedented situation and how businesses can stimulate growth.
Dreamforce is synonymous with innovation and Salesforce shared once again all the new products we can expect in the next year – let’s take a look at the major product announcements of Dreamforce 2020.

Salesforce will acquire Slack in 2021

Salesforce and Slack announced yesterday that they have entered into a definitive agreement for the acquisition of the innovative communications platform. The combination of Slack and Customer 360 will create the basis for the new way to work and put companies on the fast-track to shift all operations digitally.

Salesforce Hyperforce

Salesforce launched Hyperforce – the world’s #1 CRM built to securely and reliably deliver the entire Salesforce Customer 360 (Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Industries and more) on major public clouds.
Hyperforce will grant secure access to every Salesforce app from anywhere, leveraging the scale and agility of the public cloud.

Salesforce Einstein Automate

Introducing Einstein automate – an end-to-end workflow automation solution that empowers people and businesses to be more productive.
With the shift to digital, businesses are turning to new automation workflow technologies to help employees be more productive
Einstein Automate delivers automation capabilities designed for every business function and industry that enable anyone in a company to build intelligent workflows and integrate data across any system with clicks, not code.

Service Cloud Workforce Engagement

Salesforce announces the launch of Service Cloud Workforce Engagement, designed to help contact centres predict demand for customer supports, deploy agents accordingly and enable remote training. It is an innovative workforce planning product that will help companies deliver exceptional service.

Watch the content on demand on Salesforce Events and make sure to follow our blog for all Salesforce updates.

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